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Roguelet
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Joined: 16 Sep 2004
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Location: Indiana
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 Posted: Thu Jan 21, 2010 12:55 pm Post subject: |
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And yes, they are looking into it.... I PROMISE. 
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Roguelet
Moderator
Joined: 16 Sep 2004
Posts: 2715
Location: Indiana
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| Posted: Sat Jan 23, 2010 8:55 am Post subject: |
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The technical support staff found a corrupt file yesterday and repaired it; then they were able to add horses that they previously had been unable to add. Is this still causing a problem for anyone? Are there any other issues still going on?
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KBEquine
Grade III Winner
Joined: 02 Apr 2006
Posts: 1015
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| Posted: Wed Jan 27, 2010 7:41 pm Post subject: |
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Did someone change the way the hypo-matings display?
I just put in a hypomating (Mountain Top (by Trapp Mountain) x Jiggsie (by Stephen Got Even) & it automatically displays all the information & picture - you can't see a 5 generation pedigree for all the extra information (that I like, but not like this!) |
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Roguelet
Moderator
Joined: 16 Sep 2004
Posts: 2715
Location: Indiana
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| Posted: Thu Jan 28, 2010 7:37 am Post subject: |
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I have no idea, but I have passed it along to the techies.
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Roguelet
Moderator
Joined: 16 Sep 2004
Posts: 2715
Location: Indiana
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| Posted: Thu Jan 28, 2010 1:56 pm Post subject: |
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The hypo-mating thing should be fixed now... let me know if there are still problems. Thanks, Technical Support! 
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JDufort
Suckling
Joined: 16 Jan 2007
Posts: 23
Location: Georgia
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| Posted: Sat Jan 30, 2010 9:32 pm Post subject: x factor |
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The problem is with any horse I've tried......You can pass along "diamondham" as an example if you'd like, Heck, even try Secretariat, it defults to the main page. I did however try a "generic" name, like Diamond, and if multiple choices come up and you click on one, the x-factor is working.
i do know that in the past, Diamondham showed the x-factor lines......
Thanks!
Johanna |
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Roguelet
Moderator
Joined: 16 Sep 2004
Posts: 2715
Location: Indiana
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| Posted: Sun Jan 31, 2010 9:20 am Post subject: Re: x factor |
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| JDufort wrote: | The problem is with any horse I've tried......You can pass along "diamondham" as an example if you'd like, Heck, even try Secretariat, it defults to the main page. I did however try a "generic" name, like Diamond, and if multiple choices come up and you click on one, the x-factor is working.
i do know that in the past, Diamondham showed the x-factor lines......
Thanks!
Johanna |
Ah-HA! OK, got it... so it works if you have to pick the name from a list, but not if it's a single-entry name. I have passed that along, hopefully they'll get it rectified soon. Thank you for the examples!
Pan Z: I just noticed you had already explained this... how I missed it, I have no idea! 
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Pan Zareta
Grade I Winner
Joined: 22 Dec 2004
Posts: 1680
Location: west TX boonies
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| Posted: Sun Jan 31, 2010 8:21 pm Post subject: Re: x factor |
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| Roguelet wrote: | | JDufort wrote: | The problem is with any horse I've tried......You can pass along "diamondham" as an example if you'd like, Heck, even try Secretariat, it defults to the main page. I did however try a "generic" name, like Diamond, and if multiple choices come up and you click on one, the x-factor is working.
i do know that in the past, Diamondham showed the x-factor lines......
Thanks!
Johanna |
Ah-HA! OK, got it... so it works if you have to pick the name from a list, but not if it's a single-entry name. I have passed that along, hopefully they'll get it rectified soon. Thank you for the examples!
Pan Z: I just noticed you had already explained this... how I missed it, I have no idea! |
It's got to be browser or settings related. Lucy said it works fine for her & I've since tried it on another computer running a more recent version of IE & it worked fine. |
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Roguelet
Moderator
Joined: 16 Sep 2004
Posts: 2715
Location: Indiana
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| Posted: Mon Feb 01, 2010 8:12 am Post subject: Re: x factor |
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| Pan Zareta wrote: | | It's got to be browser or settings related. Lucy said it works fine for her & I've since tried it on another computer running a more recent version of IE & it worked fine. |
Odd... I'm running Google Chrome and it's messed up for me. Maybe I should switch back to IE. 
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JDufort
Suckling
Joined: 16 Jan 2007
Posts: 23
Location: Georgia
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| Posted: Mon Feb 01, 2010 7:19 pm Post subject: |
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| We are using windows 7, and IE....not luck on the last 3 computers....have tried all kinds off settings on the browser |
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Lucy
Moderator
Joined: 16 Sep 2004
Posts: 2158
Location: Watertown, MA
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| Posted: Mon Feb 01, 2010 10:22 pm Post subject: |
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| I'm using Vista and IE v.8, if that helps. |
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KonaNative
Weanling
Joined: 09 Jun 2006
Posts: 26
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| Posted: Wed Feb 03, 2010 12:06 pm Post subject: |
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TRISTENS MAMBO... he in not in the data base and i have tried to add him but every attempt has failed.
Sire Arch...Dam... Mambo Chatte
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sarahsull21
Weanling
Joined: 17 Sep 2006
Posts: 25
Location: St. Louis, MO
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| Posted: Fri Feb 05, 2010 10:14 am Post subject: |
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Can't add many horses - says file doesn't exist
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sarahsull21
Weanling
Joined: 17 Sep 2006
Posts: 25
Location: St. Louis, MO
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| Posted: Fri Feb 05, 2010 10:48 am Post subject: |
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here are 3 examples:
Skeeter's Jo Elle, F 2007 by Luftikus ex Skeeter's Inkling
Even Classier, F 2007 by Even the Score ex Holy Class
Sea Trail, C 2007 by Family Calling ex Sum Secret
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Roguelet
Moderator
Joined: 16 Sep 2004
Posts: 2715
Location: Indiana
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| Posted: Fri Feb 05, 2010 10:58 am Post subject: |
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Anyone who is having problems with the X-factor feature, please see this thread in the technical forum and post your system details there:
http://www.pedigreequery.com/forum/viewtopic.php?t=27322
THANKS!
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