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 Post subject: Pimlico vs CDI
PostPosted: Tue May 13, 2014 9:56 am 
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Starters Handicap

Joined: Sun Aug 27, 2006 5:35 am
Posts: 679
I think back to the recent comments of CDI's poor treatment of Ron Turcotte and even Rick Porter.

I am running on the undercard on Black Eyed Susan day. Unsolicited, Pimlico just fedexed me 4 reserved seat and paddock passes along with parking passes for the day. A nice way to treat owners and supporters of their racing program.

What a difference.


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 Post subject: Re: Pimlico vs CDI
PostPosted: Tue May 13, 2014 4:13 pm 
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Joined: Thu Aug 25, 2005 7:15 am
Posts: 570
glad to hear it. Maryland is trying hard to improve its racing/breeding programs. good luck


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 Post subject: Re: Pimlico vs CDI
PostPosted: Tue May 13, 2014 7:29 pm 
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Eclipse Champion

Joined: Sat Jun 23, 2007 6:57 am
Posts: 2388
Location: Kentucky
Well done, Pimlico.


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 Post subject: Re: Pimlico vs CDI
PostPosted: Sun May 18, 2014 3:50 am 
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Joined: Sun Aug 27, 2006 5:35 am
Posts: 679
Interestingly, this was kind of confirmed by the owners of California Chrome yesterday. Churchill, and their management seem to have a lot to learn in the customer hospitality department. As I said earlier Pimlico seems to have it down. Rather than more lip service from fat-Asher, CDI better hire a qualified Customer Service management team. Inefficient corporations get punished.

With Keeneland switching back to dirt, and with recommended changes to the triple crown format/schedule...why not consider....ah, never mind.


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 Post subject: Re: Pimlico vs CDI
PostPosted: Sun May 18, 2014 7:45 am 
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Grade III Winner
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Joined: Fri Dec 01, 2006 10:36 pm
Posts: 1149
Location: New England & Florida
Steve Coburn, California Chrome's co-owner, certainly went out of his way to praise the hospitality he received in Baltimore compared to Louisville with this pointed remark:

"I've said this once, I’ve said it 50 times, Churchill Downs needs to call Maryland to get a lesson in hospitality. Because these people right here, they’ve treated us like we’re royalty, and I can’t say thank you enough.”

_________________
"He is pure air and fire and the dull elements of earth and water never appear in him; he is indeed a horse ..." Wm. Shakespeare - Henry V


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 Post subject: Re: Pimlico vs CDI
PostPosted: Mon May 19, 2014 2:52 am 
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Joined: Thu May 19, 2005 6:11 am
Posts: 1176
Location: KY
Churchill has been changing for ten plus years. The landscaping folks were replaced, the gate guards were replaced, the bar and kitchen staff were replaced, then the people who fired them were fired. The long time starter of the Derby was fired. In short most of the experienced staff along with their love an concern for racing were replaced . Temp employees don't built your business . Although cheaper they are fools gold.

_________________
Give the Pope and the King of England a horse and in thirty days, they'll be stealing halters.


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 Post subject: Re: Pimlico vs CDI
PostPosted: Thu May 29, 2014 4:20 pm 
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Allowance Winner

Joined: Fri Aug 14, 2009 7:08 am
Posts: 412
Location: KY
And today the owners of Wildcat Red voice their complaints about the way they were treated by Churchill! CDI is NOT a horse racing company, they are a casino company.

Hopefully they will do something more than have John Asher make another public apology. By the way, Asher may be the longest termed active employee at Churchill, what does that tell you about the operation?

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A difference of opinion is what makes horse racing and missionaries.

Will Rogers


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 Post subject: Re: Pimlico vs CDI
PostPosted: Mon Jun 02, 2014 6:03 am 
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Joined: Fri Sep 17, 2004 1:53 pm
Posts: 9511
Location: Louisville, KY
CDI are finally having to suffer the consequences of being SO INSUFFERABLE for so many years to the horses and the horsemen.. these short fields are going to hit them where it Really Hurts - the TAKEOUT.

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So Run for the Roses, as fast as you can.....


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 Post subject: Re: Pimlico vs CDI
PostPosted: Mon Jun 02, 2014 9:11 am 
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Darley line
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Joined: Thu May 03, 2007 7:54 am
Posts: 5936
Location: FL, NY
madelyn wrote:
CDI are finally having to suffer the consequences of being SO INSUFFERABLE for so many years to the horses and the horsemen.. these short fields are going to hit them where it Really Hurts - the TAKEOUT.

Hi Madelyn,
Good to hear they are not doing well attracting big fields. CDI ruined Calder racing and finally reached an agreement with Gufstream Park to handle their racing business at Calder. Though CDI will maintain control of what they care most about....the Calder Casino. TJ
http://www.paulickreport.com/news/the-b ... at-calder/


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